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MR.KNOW from Inspire Technologies GmbH

Process Automation

Project

Redesign of a SaaS solution
Areas
UX/UI Design
Customer

MR.KNOW is a platform for digital process automation and BPMN modeling.
Goals
A new, optimized user flow with a contemporary design.
A person working on a laptop displaying the MR.KNOW process automation dashboard. The user interface shows workflow data, user profiles, and performance metrics in a clean, card-based layout.
Dashboard interface of the MR.KNOW process automation platform. The screen displays navigation options for tasks, applications, settings, and reports on a dark background, along with tiles for creating assistants, managing processes, and tracking user progress.

Project description

The software “MR.KNOW” is a web-based Business Process Management (BPM) solution by Inspire Technologies GmbH that includes multiple sub-applications and access points. The tool enables, among other things, BPMN 2.0 modeling, no-/low-code development, digital assistants, automation, and interface/portal functions.

In the project with Alphagate, the goal was to completely redesign the existing visual appearance of the software – including its various modules and access points – to create a consistent overall experience. In addition to the UI/UX redesign, the aim was to establish a cohesive visual and communicative identity that runs through all applications and user interfaces. A central element of this effort was the creation of the character “Mr. Know”, designed to serve as a recognizable brand and user experience element.

Tasks of Alphagate

  • Corporate and Application Design:
    Development of a new visual identity for MR.KNOW – including color, typography, and icon systems – to ensure consistent use across all sub-applications.
  • UX Concept Development:
    Analysis of the existing user flow and creation of a new UX concept that presents the extensive functionalities of the BPM software in the most simple, intuitive, and comprehensible way possible.
  • UI Redesign:
    Implementation of the UX concept into UI components – e.g., for the dashboard, modeler, assistants, and process board – including a comprehensive style guide and component library.
  • Development of the Brand Character “Mr Know”:
    Concept and design of the lead character “Mr. Know” – from character design and various poses/states to its application as an icon, pictogram, or illustration within the software and marketing materials.
  • Harmonization of Access Points/Modules:
    Ensuring that all different access points and applications (e.g., web portal, modeling tool, process board, assistants) share a consistent visual and functional language under the new design system.
  • Documentation & Handover:
    Creation of a style guide, component library, and UI kit, followed by handover to Inspire Technologies’ development team for integration and further development.
„An exciting challenge: making complex functions clear, intuitive, and playful to experience.“

–Katrin Greber, Senior UX Designer, Alphagate

Challenges

  • Heterogeneous Module System:
    The software consists of numerous modules and access points that were originally not fully harmonized, either visually or functionally. The goal was to create a unified brand and user experience despite this diversity.
  • Complexity of Functionalities:
    MR.KNOW offers a wide range of features – BPMN modeling, automation, assistants, monitoring, and low/no-code development. This complexity had to be made visually and structurally comprehensible in the UX design, without losing depth.
  • Branding Plus Product Interface:
    The project required not only a brand redesign but also the direct implementation of this brand identity within the software UI itself – meaning that aesthetic and ergonomic requirements had to be closely intertwined.
  • User Groups with Different Levels of Experience:
    The users range from business professionals and process managers to citizen developers. The UX/UI therefore had to be intuitive and accessible for both experts and occasional users.
  • Technical Integration:
    Once the design concept was developed, it had to be ensured that it could be technically implemented within Inspire’s existing web applications – for example, through the component library, responsive web design, and performance requirements.
  • Brand Character as Part of the Software Experience:
    The development of “Mr. Know” meant that the character should not only appear in marketing materials but also be integrated into the UI/UX environment itself (e.g., assistance, onboarding, animations) – with consistent design and usability in mind.

Results

Through the collaboration, a cohesive and consistent visual identity for MR.KNOW was established — one that strengthens the brand identity while improving user guidance. The new lead character “Mr. Know” serves as a unifying visual element and makes the extensive software functionality more accessible. The new UI/UX approach helps users become productive more quickly and supports the tool’s stronger positioning in the market.

MR.KNOW dashboard with a welcome message, important notices, and options to choose between the demo, community, and enterprise versions. The digital assistant is visible on the left side.
MR.KNOW interface with a form for managing absences. The screen displays input fields for date, reason, description, and availability, with the digital assistant shown on the left.
Task overview of the MR.KNOW platform showing process lists, creation dates, and status indicators. The digital assistant is displayed on the left, with charts of ongoing processes shown at the bottom.
MR.KNOW interface with a tabular view of digital assistants, approvals, and tasks, presented in a dark design with tab navigation.
MR.KNOW user interface with a popup message congratulating the user on a level-up and the unlocking of a new feature, displayed above the task overview.

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